Interac Association/Acxsys Corporation (“Interac”) has temporarily taken the Interac e-Transfer service offline effective June 30, 2017 at 4:15 p.m. to allow us to best address technical difficulties with the service.
This is an internal technical issue which has resulted in transactional delays, causing a number of transfers to be suspended. The system and data remains secure.
Financial institutions will not be able to process any transactions while we have the system offline, nor will consumers be able to send or receive any Interac e-Transfer transactions.
Our top priority is making the Interac e-Transfer service fully operational as quickly as possible. We are working closely with our technology partners and making every effort to bring the platform back up so that we can again begin processing transactions efficiently. Any transfers currently in transit are secure and will be processed when the system is back online.
We apologize for the inconvenience and appreciate your patience.
No other Interac services or products are affected. Interac Debit, Interac Flash, mobile Interac products, Interac Online, and Interac Cash are operating normally and customers can continue to use them as usual.
We are in contact with affected financial institutions and will continue to update them directly.
The Interac e-Transfer platform is back online and transactions are being processed. Consumers can now send or receive Interac e-Transfer transactions as per usual.
Any transfers in transit when the service interruption occurred are secure and will be processed. Consumers are able to deposit funds from existing notifications using the deposit link provided. Consumers who did not receive a notification during the service disruption should receive it shortly now that the service is back online.
This was not an attack on our system. It was an internal technical issue. Our system and data remained secure throughout the disruption.